Terms and Conditions – Celen-Henderickx Group (BV) – VICTRIN
1 Scope
1.1 These general terms and conditions apply to all agreements concluded between Celen-Henderickx Group (BV) with the brand name VICTRIN and its customers regarding the sale of clothing and related products via the website www.victrin.com.
2 Company Identification
2.1 Celen-Henderickx Group (BV)
2.2 Address: Lange Nieuwstraat 1/H, 2260 Westerlo
2.3 Phone Number: +32 498 480 045
2.4 VAT Number: BE 0753.851.138
2.5 Email Address: info@victrin.be
2.6 Website: www.victrin.com
3 Orders
3.1 By placing an order on the website www.victrin.com, the customer agrees to these general terms and conditions.
3.2 Celen-Henderickx Group (BV) reserves the right to refuse or cancel orders for any reason.
4 Prices and Payment
4.1 All prices on the website are in Euros (EUR) and inclusive of VAT unless otherwise stated.
4.2 Payment Methods:
4.2.1 Celen-Henderickx Group (BV) offers various payment methods for the convenience of the customer. The available payment methods can be reviewed during the checkout process on the website.
4.2.2 Payment can be made using the following payment methods:
a. Credit Card: We accept Visa, MasterCard, American Express, and other major credit cards. Credit card payments are processed through a secure payment gateway.
b. iDEAL (for the Netherlands): Customers in the Netherlands can use iDEAL for quick and secure payments.
c. PayPal: Customers with a PayPal account can pay using their PayPal balance or linked payment methods.
d. Bancontact (for Belgium): Belgian customers can use Bancontact for a smooth transaction.
4.2.3 Celen-Henderickx Group (BV) reserves the right to add or remove new payment methods.
4.3 Payment and Security:
4.3.1 Payments are processed via secure payment gateways to ensure the confidentiality and integrity of financial information.
4.3.2 The customer is responsible for providing accurate payment information and agrees to the processing of payments for the ordered products.
4.4 Invoicing and Order Confirmation:
4.4.1 Upon completing an order, the customer will receive an electronic order confirmation via email, including order details and total costs.
4.4.2 A detailed invoice will be included with the delivery of the ordered products.
4.5 Disputes and Fraud:
4.5.1 In the event of disputes related to payments, the customer should promptly contact customer service.
4.5.2 Celen-Henderickx Group (BV) reserves the right to cancel orders or reject payments in case of suspected fraud or unauthorized use of payment methods.
5 Conclusion of the Contract and Delivery of Items
5.1 Order and Acceptance:
5.1.1 When the customer places an order on the website www.victrin.com, it is considered an offer to conclude a contract.
5.1.2 A contract between the customer and Celen-Henderickx Group (BV) is only established when Celen-Henderickx Group (BV) accepts the customer’s order. Acceptance is confirmed through an electronic order confirmation via email.
5.2 Delivery:
5.2.1 Celen-Henderickx Group (BV) aims to deliver the ordered items within a reasonable timeframe. Expected delivery times are indicated on the website and are indicative unless otherwise agreed in writing.
5.2.2 Delivery is made to the address provided by the customer during the ordering process. It is the customer’s responsibility to ensure that the provided address is accurate.
5.2.3 Upon delivery, the customer is requested to inspect the received items for any defects or damage. Any complaints regarding the received items should be reported in writing to Celen-Henderickx Group (BV) immediately.
5.3 Force Majeure:
5.3.1 Celen-Henderickx Group (BV) is not liable for delays in delivery due to force majeure, such as strikes, natural disasters, political conflicts, and other unforeseen circumstances.
5.4 Cancellation and Modification:
5.4.1 The customer has the right to cancel an order or make changes to the order before it is shipped, provided this is done within a reasonable timeframe and is reported in writing to Celen-Henderickx Group (BV).
5.4.2 After shipment of the order, cancellations and changes are no longer possible unless otherwise agreed in writing.
6 Return of Items
6.1 Return Policy:
6.1.1 Celen-Henderickx Group (BV) understands that customers must be satisfied with their purchases. Therefore, we offer a return policy to allow customers to return items if they do not meet their expectations.
6.1.2 Customers have the right to return items within 14 days of receiving the order, without specifying reasons. This right does not apply to personalized or custom-made products unless they are defective or incorrectly delivered.
6.2 Return Procedure:
6.2.1 Customers wishing to return an item should contact our customer service via the provided email address info@victrin.be or the phone number +32 498 480 045 to request the return.
6.2.2 Upon receiving the return request, Celen-Henderickx Group (BV) will provide the customer with further instructions regarding the return shipment.
6.2.3 The customer is responsible for the costs and risks associated with returning the items, unless otherwise agreed in writing.
6.3 Condition of Returned Items:
6.3.1 Returned items must be in unused condition and include all original labels, packaging, and accessories.
6.3.2 Celen-Henderickx Group (BV) reserves the right to reject returned items that do not meet the above conditions.
6.4 Refund:
6.4.1 After receiving and inspecting the returned items, Celen-Henderickx Group (BV) will process the refund through the customer’s original payment method.
6.4.2 Please note that the refund may take some time, depending on the processing time of the bank or payment provider.
7 Warranty and Complaints
7.1 Product Warranty:
7.1.1 Celen-Henderickx Group (BV) guarantees the quality and durability of the delivered products. If a product exhibits defects due to manufacturing faults or material defects, we offer a warranty period as legally required.
7.1.2 The warranty period may vary depending on the type of product and is indicated in the product description on the website.
7.2 Complaints Procedure:
7.2.1 Customers who have a complaint about a product they have received are kindly requested to contact our customer service via the provided email address info@victrin.be or the phone number +32 498 480 045.
7.2.2 Complaints should be reported as soon as possible and in any case within a reasonable period after discovering the defect.
7.2.3 When filing a complaint, the customer is expected to provide a detailed description of the defect and, if possible, provide photos or other evidence.
7.3 Assessment of Complaints:
7.3.1 Celen-Henderickx Group (BV) will carefully investigate complaints and aims to respond to complaints within a reasonable period.
7.3.2 If the complaint is justified, Celen-Henderickx Group (BV) will provide the customer with appropriate solutions, such as repair, replacement, or a refund, depending on the nature of the defect and the availability of replacement products.
7.4 Exclusions from Warranty:
7.4.1 The warranty does not cover damage due to normal wear and tear, improper use, or improper care of the products.
7.4.2 The warranty does not cover damage caused by external factors, such as accidents, negligence, modifications to the product, or improper storage.
7.5 Return of Defective Products:
7.5.1 If Celen-Henderickx Group (BV) requests the return of a defective product, this will be arranged and reimbursed by Celen-Henderickx Group (BV).
7.5.2 Customers are requested to follow instructions for safely packaging the defective product.
8 Privacy and Data Protection
8.1 Collection and Use of Personal Data:
8.1.1 Celen-Henderickx Group (BV) respects the privacy of customers and is committed to the protection of personal data. Personal data is collected and processed in accordance with our privacy policy, which is available on our website.
8.1.2 Personal data is collected for purposes such as order processing, product delivery, customer service, and marketing communication, provided that the customer has given explicit consent for such purposes.
8.2 Data Security:
8.2.1 Celen-Henderickx Group (BV) takes technical and organizational measures to protect personal data against unauthorized access, loss, or theft.
- 8.2.2 Customers are encouraged to use strong passwords and keep their login credentials confidential to ensure the security of their account.
9 Intellectual Property
9.1 Ownership of Content:
9.1.1 All content on the website www.victrin.com, including but not limited to text, images, logos, and graphic elements, is the property of Celen-Henderickx Group (BV) or its licensors.
- 9.1.2 It is not permitted to reproduce, distribute, or use the content, images, or logos of the website for commercial purposes without the express written consent of Celen-Henderickx Group (BV).
10 Applicable Law and Dispute Resolution
10.1 Applicable Law:
10.1.1 Belgian law shall apply to these general terms and conditions.
10.2 Dispute Resolution:
10.2.1 In the event of disputes between the customer and Celen-Henderickx Group (BV), we strive to resolve disputes amicably and fairly.
- 10.2.2 If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of the judicial district of Antwerp.
Changes to the General Terms and Conditions
- 11.1 Celen-Henderickx Group (BV) reserves the right to amend these general terms and conditions at any time. Customers will be informed of such changes via the website.
12 Discount Codes and Gift Vouchers
12.1 Discount codes may be issued by Celen-Henderickx Group (BV) and can be used to obtain discounts on purchases via the website www.victrin.com. Discount codes are subject to specific terms and conditions provided upon issuance.
12.2 Gift vouchers can be purchased on the website www.victrin.com and are provided electronically. Gift vouchers are valid for the purchase of products on the website and have an expiration date.
12.3 Discount codes and gift vouchers are not redeemable for cash and cannot be resold.
12.4 When returning a product purchased with a discount code or gift voucher, the value of the discount code or gift voucher will not be refunded but will be reissued for use in future purchases.
12.5 Loss or theft of gift vouchers is the responsibility of the customer, and Celen-Henderickx Group (BV) is not liable for the loss or theft of gift vouchers.
12.6 Any misuse or fraudulent use of discount codes and gift vouchers may result in the cancellation of the respective discount code or gift voucher and may lead to other appropriate measures.
